FAQs

The shipping date is always stated on the product page.

Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

Shipping rates are calculated based on the destination country and the selected shipping method. The exact shipping costs will be displayed at checkout before completing your purchase.

We currently ship to most countries and regions worldwide.

If your country is not available at checkout, or if you would like us to ship to a destination we do not currently serve, please feel free to contact us at [email protected] and we will be happy to look into the available options for you.

As from the 1st of July 2026, any additional customs duties or import fees charged upon delivery for orders shipped to the UK will be covered by us. This means that if you are based in the UK, you should not have to pay any extra customs charges when receiving your order. 

International orders may be subject to customs duties, import taxes, and additional fees imposed by the destination country. These charges are determined by your local customs authorities and may vary depending on the country of delivery.

Unfortunately, it is currently not possible to ship orders directly to a pick-up point or parcel locker during checkout.

Depending on the shipping carrier selected for your order, alternative delivery options, such as redirecting your parcel to a nearby pick-up point, may become available once the shipment is in transit. We kindly recommend contacting the carrier directly to explore the available delivery options for your shipment.

Once your order has been shipped, you will receive a shipping confirmation e-mail containing your tracking information.

We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be published on this page and will take effect immediately upon being updated.

We currently ship to most countries and regions worldwide, including destinations outside of the European Union.

We accept the following payment methods: Visa, Mastercard, American Express, Maestro, Bancontact/Mister Cash, PayPal, Apple Pay, and Direct Banking.

You can check the status of your order at any time through our order tracking platform.

If you contact us quickly after placing your order, we may still be able to cancel it before it is processed for shipment. Please reach out to us at [email protected], and our customer support team will review your request as soon as possible.

Please note that once an order has been packed or shipped, it can unfortunately no longer be cancelled. In that case, you can still return your order in accordance with our return policy to receive a refund.

If you contact us quickly after placing your order, we may still be able to update your shipping address before the order is shipped. Please reach out to us as soon as possible at [email protected] and make sure to include your correct shipping details, so our customer support team can assist you promptly.

We certainly hope not. However, to make sure everything is progressing as expected, we recommend checking the status of your order through our tracking platform or directly on the carrier’s website using your tracking information.

Please make sure to check your spam, junk, or promotions folder, as the order confirmation e-mail may have been filtered there. We also recommend verifying that the e-mail address entered during checkout was correct.

In addition, please confirm that your payment was successfully processed, as orders are only confirmed once payment has been completed successfully.

If your payment was processed correctly but you still have not received an order confirmation e-mail, please contact us at [email protected]. Our customer support team will be happy to look into this for you.

We always recommend checking the status of your order through our order tracking platform or directly on the carrier’s website using your tracking information.

If the tracking status has not been updated for several days, or if the estimated delivery date has already passed, please contact us at [email protected]. Our customer support team will be happy to investigate the situation and assist you further.

We’re sorry to hear that it appears an item may be missing from your order.

All orders are processed and packed through an automated fulfillment system. In addition, both our warehouse and the shipping carrier record the parcel weight before shipment. According to these records, the order was packed correctly and all items were included at the time of dispatch.

As our records do not indicate any discrepancy during the packing process, we are unable to confirm that an item was missing when the order left our warehouse. However, if you believe there is an issue, please contact us here or via [email protected] and provide the following information:

• Your order number
• A clear photo of the packing list included in the package

Upon receipt of this information, our customer support team will review the details and determine whether any further action can be taken.

If you have received a damaged item and would like to request a refund or exchange, please register your request through our returns and exchanges platform.

Once your request has been submitted and reviewed, you will receive either a return shipping label or the necessary return instructions to send the item back to us. After the return has been received and processed by our warehouse team, we will proceed with your refund or exchange accordingly.

If you have received the wrong item and would like to request a refund or exchange, please register your request through our returns and exchanges platform.

Once your request has been reviewed and approved, you will receive a prepaid return shipping label to send the item back to us. After the return has been received and processed by our warehouse team, we will proceed with your requested refund or exchange accordingly.

If you have any other questions or experience any issues regarding your order, please feel free to contact us here or via [email protected].

>>> REGISTER YOUR REFUND OR EXCHANGE REQUEST HERE <<<

Returns & Exchanges

If your purchase doesn’t fully meet your expectations, or if you need a different size, we’re here to help. Eligible items can be returned within 14 days of receiving your order.

Please note that returns sent back without being registered through our returns portal cannot be processed.

Return Options

You can choose one of the following return options:

• Exchange: Exchange your item for a different size.
• Store Credit: Receive store credit for a future purchase, including a 5% bonus (only online) on the value of the returned product(s).
• Refund: Receive a refund to your original payment method once your return has been received and processed.

Return Conditions

To be eligible for a return, all items must be:

• unworn and unwashed,
• returned in their original condition,
• and sent back with the correct packaging.

Items that do not meet these conditions may not be eligible for a refund, exchange, or store credit.

How to return an item

To initiate a return, please follow the instructions provided on our returns platform. Returns must be registered within 14 calendar days after receiving your order.

Free Returns for Exchanges & Store Credit

If you choose an exchange or store credit for at least one of the items you'd like to return, shipping is free of charge for customers located in:

• Belgium
• The Netherlands
• Germany
• France
• Portugal
• Austria
• Spain
• Sweden
• Denmark

Return Shipping Costs for Refunds

If you choose a refund to your original payment method, customers in the countries listed below can purchase a return shipping label directly through our returns platform at the following rates:

If you are located outside of these countries, or prefer not to purchase a return label through our platform, you may also return your order using a shipping carrier of your choice at your own expense.

Returning from the UK, US, or Norway

If you are returning an order from the United Kingdom, United States, or Norway, we strongly recommend using UPS or FedEx to help avoid additional customs charges or clearance delays.

If you choose a different carrier, please ensure that all required customs documents are included and that the shipment is prepared correctly to allow the return to clear customs smoothly.

Policy Updates

We reserve the right to update or modify our return and exchange policy at any time without prior notice. Any changes will be published on this page.

Need Help?

If you have any questions or concerns regarding your return or exchange, please feel free to contact us at [email protected], after which our customer support team will be happy to assist you.

Yes, absolutely! If your purchase doesn’t fully meet your expectations, or if you need a different size, you can return eligible items within 14 days of receiving your order.

To initiate your return, please make sure to register it through our returns and exchanges platform first. Please note that returns sent back without being registered on the platform cannot be processed by our warehouse team.

Yes, absolutely! Purchases made in one of our physical stores can either be returned or exchanged directly in-store or through our returns platform.

Online Returns

To initiate an online return, please follow the instructions provided on our returns platform. Return requests must be submitted within 14 calendar days after receiving your order.

Exchanges & Store Credit

If you choose an exchange or store credit, return shipping is free of charge for customers located in the following countries:

• Belgium
• The Netherlands
• Germany
• France
• Portugal
• Austria
• Spain
• Sweden
• Denmark

Refund Returns

If you prefer a refund to your original payment method, customers in the countries listed below can purchase a return shipping label directly through our returns platform at the following rates:

If you are located outside of these countries, or prefer not to purchase a return label through our platform, you may also return your item(s) using a shipping carrier of your choice at your own expense.

In-Store Returns

Both online and in-store purchases can also be returned or exchanged in one of our physical stores.

For all in-store returns or exchanges, a valid proof of purchase is required. Your receipt will be sent to you by e-mail after completing your purchase.

Refunds will be issued to the original payment method and may take up to 14 business days to appear in your account, depending on your payment provider or bank.

In the case of an exchange, the availability of the requested item or size will depend on current store stock.

You have 14 calendar days after receiving your order to return or exchange eligible items, provided they are returned in their original condition with all original tags attached.

Yes, purchases made in one of our physical stores can also be returned or exchanged through our online returns platform by following the instructions provided there.

Yes, if your item is eligible for a return, you can return or exchange it in one of our physical stores within 14 calendar days after receiving your order.

Please make sure to bring your proof of purchase or receipt, which is sent to your e-mail address after completing the purchase, so our store staff can assist you with the return or exchange process.

 
No, underwear and socks are excluded from our return and exchange policy and therefore cannot be returned or exchanged for hygienic reasons.

If you experience any issues with underwear or socks purchased from us, please feel free to contact us at  [email protected] and our customer support team will be happy to look into the situation for you. 

Yes, absolutely: returns from outside the EU are possible!

Please note that non-EU returns may be subject to additional customs procedures or fees. To help ensure that your return is processed smoothly and without unnecessary import charges, we kindly ask you to complete a CN22 or CN23 customs declaration form and select “Returned Goods” as the shipment type. These forms can be downloaded directly on the website of the carrier of your choosing.

When completing the customs form, please make sure to:

• clearly describe the returned item(s),
• include the quantity and original value,
• and write “RETURNED GOODS – EXEMPTION FROM IMPORT CHARGES CLAIMED” clearly on the outside of the parcel.

We also strongly recommend including a copy of your invoice or order confirmation inside the package, together with your order number and shipping details, preferably in an envelope marked “Customs Documents”.

For additional information regarding possible customs fees or return procedures from the your country, we recommend contacting your local post office or shipping carrier before sending your parcel.

In some cases, we do offer free return labels. 

If you return your item from one of the countries listed below, a prepaid return label will automatically be provided after submitting your return request, as long as at least one of the returned items is exchanged for a different size or converted into store credit:

• Belgium
• The Netherlands
• Germany
• France
• Portugal
• Austria
• Spain
• Sweden
• Denmark

If all returned items are refunded to the original payment method, or if you are returning from a country not listed above, the return shipping costs will be the responsibility of the customer.

In the case of a wrong or damaged item, the return shipping costs will always be covered by us.

Once you hand over your return package to the carrier, it can take up to 10 business days for the parcel to arrive at our warehouse, depending on the shipping carrier and country of return.

As soon as your return has been delivered and received by our warehouse team, the return will be inspected and processed. After processing, we will either:

• issue your refund to the original payment method,
• provide your store credit, or
• ship out your exchange item.

Once your return has been fully processed, you will automatically receive a confirmation e-mail with an update regarding your refund, store credit, or exchange.

Although we do our best to ensure that every return process runs smoothly, issues may occasionally occur. If anything seems to be wrong with your return, please do not hesitate to contact us at [email protected], after which our team will be happy to look into it for you.

Please note that we are unfortunately unable to investigate returns that were shipped using a carrier arranged by the customer. If you chose to return your package using your own shipping method, we kindly recommend contacting the selected carrier directly in case of any shipping-related issues or delays.